Frequently Ask Question (FAQ)

A. What kind of payment options do AKUDESIGN™ receive?

Now we already improve our payment options by giving two choices :

1. Billplz Payment Platform which consist most of Malaysian banks for example CIMB Clicks, Maybank2u, AffinBank, Bank Muamalat and many more.

2. Paypal Transfer for international payments.

B. Does AKUDESIGN™ ship worldwide?  

Yeah! We can send worldwide except Israel and North Korea. So there is no reason you are not buying AKUDESIGN™ products.

C. Where is AKUDESIGN™ CONCEPT STORE located?

AKUDESIGN™ CONCEPT STORE located at heart of Melaka riverside. Here is the details of our shop :

Akudesign™ Concept Store
No 5, Jalan Laksamana,
Bangunan Merah Riverside,
75100 Melaka.

Call/Whatsapp : +60136905114
Google Maps : Akudesign Concept Store

D. How often AKUDESIGN™ do ship?

We do postage everyday except Public Holiday & Weekend.

E. How do I keep up to date with AKUDESIGN™ latest news and promotions? 

Follow our social networks, subscribe our newsletters by dropping your details or join our Facebook Group or Telegram Channel. We will update news, backorder, free vouchers, discounts, events, latest designs and promotions monthly. 

F. May I know the size chart of AKUDESIGN™ products? 

For the size chart please refer on every products description, we do provide size chart in cm for your reference. We make every effort to give you accurate sizing information and dimensions for our products in our size guides. Please note that due to the nature of the fabrics & manufacturing process, product sizing may vary slightly.  

G. Apart from AKUDESIGN™ Concept Store,  are there any authorized dealers or marketplaces that sell AKUDESIGN™ products? 

For the time being we have few of authorized dealers & marketplaces in Malaysia. Do check it at Store tab for more info.

H. Can I return an item after it is delivered to me? 

If you received faulty item, you can return the item within 7 days of receipt stated. Items can only delivered to us when there is a mistakes on the products such as torn, wrongly given size and different design. Items that already purchased can't be exchange with money but can exchange with other same price products. Return shipping charges are the responsibility of the customer. 

I. I have a store and would like to sell AKUDESIGN™ products in our store, may I know what is the process? 

Absolutely can! Click this link and just follow the steps. We will give you based price for sure.

J. How to be part of AKUDESIGN™ Membership Programme and what are the benefits? 

Regarding on this matter, we are currently reorganize and restructure our planning for membership system. Once all done, we will update on social network. Keep in touch with us! 

K. How to be part of AKUDESIGN™ community group? 

As you know, our loyal customer are known as ADCTERS, you can join our ADCTERS Facebook Group or ADCTERS Telegram Channel. Once you joining, you will be the first one to know our updates, info, free vouchers backorder and promo.

L. My question is not on the list, may I know where to ask?

Sure! Do contact us and we will reply your email as soon as possible.